'I still got [it] for a cheaper price': Cashier refuses to honor "online only" price, dude orders it online right in front of them

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Brad Dickson • Managing Editor
Dec 7, 2023 7:00 AM EST

Working retail is the experience of permanently being wedged between a rock and a very angry place. The rock is the obstinate management structure above you that is setting and enforcing policies that make no sense—but that they refuse to change. On the other side are the perpetually angry customers who are often upset about those exact same policies. Unfortunately, you, the lowest-level employee, take the brunt of the customer's dissatisfaction, which then becomes management dissatisfaction as they try to blame you for the customer issue, despite the fact that their own policies are what upset the customer in the first place. Eventually, you'll give up trying to argue with either side, fully hollowed out into a soulless husk with no emotion or energy left to try and work things out for the customer.

This is probably exactly who this customer was interacting with when they tried to argue prices with the cashier when the item they were purchasing rang up higher than the online price. Instead, the customer returned the microwave and went to order it online while standing right outside the store. A smooth move to get back at a ridiculous corporate policy.

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  • 01
    "I went out into the parking lot, ordered it on-line, and went back in to pick it up.
    via Korie Cull
  • 02
    r/ r/MaliciousCompliance - 2 hr. ago Chubby-1965 Microrage S My in-laws needed a new microwave so I went to WOart for their black Friday specials offered all November. I went to self check-out and it rang up higher than the internet ad and the clerk told me it was on-line only. I went out into the parking lot, ordered it on-line, and went back in to pick it up. They had already returned it from the check-out area so I asked a manager if I could just get it, get a receipt, and leave. It was 8:30
    via Chubby-1965
  • 03
    me no, as it would "mess up their metrics". I said fine, I would have it delivered. I went home, cancelled the pick-up to "mess with their metrics", re-ordered and had it delivered to their house, 30 miles away. Ironically, the original order was ready for pick-up at 9:00 am but I was already home. When they finally delivered it to my in-laws, I watched the driver cruise around the neighborhood on-line because he was lost. So their metrics have a cancelled order, free delivery, as well has added
    via Chubby-1965
  • 04
    CoderJoe12 hr. ago Capitalism at it's finest. Some VP will point to their metrics and claim, "My team made these sales happen." They'll probably get promoted for it, even though they're costing the company money. ☺ 41 ↓ C Reply ↑ Share fatdjsin 2 hr. ago "' - SEEE! people ARE ordering online !!! my department is booming, i told y'a ! i'm a great leader, i just had to cut the online prices" 41 ↓ Reply ↑ Share
    via Chubby-1965
  • 05
    grauenwolf 49 min. ago Online only prices are not only a good way to off your customers, it can also get you sued. If your website isn't 100% ADA compliant, then it's considered discrimination to offer lower prices than what people who are disabled can get. 4 1 凸 Reply ↑ Share
    via Chubby-1965
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    Triviajunkie95 47 min. ago I agree with your tactics and would have done the same. The part is the instore people having to follow stupid protocol from the higher ups. The even worse part is by making things cheaper for online delivery, they are negating instore sales which should be priority. Get your for the low low and get out. Not deliver for the low low and lose money. your Make it make sense. Reply - 4 1 1 ↓ Share …..
    via Chubby-1965
  • 07
    AccidentalGirl Toy 23 min. ago In science, you develop a theory, and then come up with ways to prove or disprove said theory. In economics, you develop a theory, and then try to persuade other economists that your theory is a good theory (great theory, the best theory). So economics isn't a science. It's a religion. ↑ 1 Reply ↑ Share 凸
    via Chubby-1965
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    Neither_Ad3745 43 min. ago My child had a field trip and needed a disposable camera. I looked online and Walmart had them, 27 exposures, for less than $15. So I went to the store and found it for about $18. I ordered it online and got it later that day. Curbside. ↑ 1 13 Reply ↑ Share
    via Chubby-1965
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    Truly_Fake_Username 12 min. ago Spending dollars to save pennies, it's the corporate way. 41 Reply ↑ Share marvinsands. 1 hr. ago Robots! These people are just robotically going about their day with no common sense or even an attempt at using their brain. Just robots. ↑ 1 Reply ↑ Share
    via Chubby-1965
  • 10
    azure-skyfall 28 min. ago No, the workers use their brains. It's not THEIR money they are wasting, it's Walmart's. Instead, the minimum wage employees are 1) saving time on the busiest day of the year and 2) preventing a possible inventory mix-up that they would be blamed for. Something as simple as a microwave can cause inventories to be tangled so badly it takes days of manpower to re- inventory the whole section. And of course flows downhill with issues like that. 41↓ Share Reply
    via Chubby-1965
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    Cfwydirk 56 min. ago ● Putting your logical mind to work. This seems beyond malicious compliance. Bravo! 4 1 ↓ Reply ↑ Share Prestigious_Gold_585 20 min. ago WOart does everything upsidedown and backwards 41 ↓ Reply ↑ Share
    via Chubby-1965
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    Illustrious_Dark_803 13 min. ago ● Solid effort, but coming from a Walmart employee, it didn't mess up and metrics or anything and the delivery service is thru a third party company (I mean this not to be mean in any way or sarcastic, just stating a fact) Reply ↑ Share ↑ 1 ↓
    via Chubby-1965

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customer support customer service malicious compliance retail retail worker customer
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